{"id":23994,"date":"2023-03-28T16:59:08","date_gmt":"2023-03-28T14:59:08","guid":{"rendered":"http:\/\/staging.uqido.com\/?post_type=insights-uqido&p=23994"},"modified":"2023-03-28T16:59:10","modified_gmt":"2023-03-28T14:59:10","slug":"remote-assistance","status":"publish","type":"insights-uqido","link":"https:\/\/staging.uqido.com\/en\/insights\/remote-assistance\/","title":{"rendered":"Remote Assistance"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text]Augmented Reality<\/strong> becomes extremely useful when it comes to remote assistance<\/strong>.<\/p>\n

Let’s imagine a manufacturing corporate with various production lines: the operators suddenly detect a malfunction or breakdown of one of the machines under their responsibility. This stops the activity, causing delays and slowdowns in the rest of the production processes. Typically, such a situation requires waiting for a specialized technician to come on-site, which is not always possible. Alternatively, you can go for a phone assistance service, provided that no spare parts need to be ordered.<\/p>\n

This “classic” assistance entails a series of inefficiencies. We are talking about interruptions of the machines and production lines, while waiting for the expert to actually arrive on-site. The expert’s travel period is a cost that has an environmental impact and affects the time it takes to actually identify and order spare parts.<\/p>\n

\"Remote<\/p>\n

In addition corporate operators don’t learn anything about the problem, because it is totally managed by external specialists.
\nIn this context, Augmented Reality<\/strong> is a true game-changer: through AR it is possible to solve critical issues while maintaining the expertise of a specialized technician in very short timeframes, without the need for waiting or traveling. This is the so-called Remote Assistance<\/strong>, an application of the Extended Reality ecosystem, complementary to AR<\/strong> and VR training services<\/strong>.[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” el_class=”mb-0 mb-md-1 mb-lg-2 mb-xl-3 mt-2 mt-md-4 mt-lg-6 mt-xl-8″ css=”.vc_custom_1651843607034{padding-top: 66px !important;padding-bottom: 100px !important;background-color: #223240 !important;}”][vc_column][vc_column_text css=”.vc_custom_1651588932042{background-color: #223240 !important;}”]<\/p>\n

Do you want to know more?<\/div>\n

[\/vc_column_text][vc_btn title=”GET IN TOUCH” shape=”square” link=”url:https%3A%2F%2Fstaging.uqido.com%2Fen%2Fcontact-us%2F|” el_class=”button”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n

How does Remote Assistance work?<\/h2>\n

Through a tablet, a smartphone, or the AR smart glasses<\/strong>, Remote Assistance links on-site operators with an external technician<\/strong>. Using the integrated camera of these devices, the operator can show the machinery to the expert and receive real-time instructions on how to fix it. These instructions appear directly on the operator’s display, leaving no room for interpretation.<\/p>\n

On the user’s side, when a problem arises, the contact with the expert is immediate: in just a few minutes the request for assistance turns into active problem-solving. And in the luckiest cases, the problem is resolved in real-time. Furthermore, thanks to Remote Assistance<\/strong>, the operator that receives assistance gains first-hand experience on different issues, generating valuable know-how destined to grow over time.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"

Optimizing costs and time, bringing technical expertise to production departments.<\/p>\n","protected":false},"featured_media":17813,"template":"","meta":{"_acf_changed":false,"content-type":"","_wp_applaud_exclude":false,"_links_to":"","_links_to_target":""},"units-uqido":[84],"class_list":["post-23994","insights-uqido","type-insights-uqido","status-publish","has-post-thumbnail","hentry","units-uqido-xr-insight"],"acf":[],"yoast_head":"\nRemote Assistance<\/title>\n<meta name=\"description\" content=\"Machinery maintenance doesn't need to stop production: Remote Assistance optimizes time and costs in the company.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/staging.uqido.com\/en\/insights\/remote-assistance\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Remote 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